Retoure

National

Returns are free of charge. For returns from Germany, please use the form enclosed with your order, enter the items you wish to return and use the enclosed shipping label or contact retoure@oh-lovely-julie.com. For the sake of the environment, we kindly ask you to use the packages we use for your return.

International

Unfortunately, we cannot cover the cost of returns outside Germany. Please send your return in perfect condition and with the enclosed return note to the following address:

OH LOVELY JULIE 
Bautzner Landstrasse 7 
01324 Dresden 
Germany

Refund Policy

Items can be exchanged or returned within 14 days of receipt. We would like to point out that the goods you wish to return must be unworn and in perfect original condition. Labels and tags must not have been removed and the item must be in its original packaging. Of course, we will process your return immediately upon receipt in our warehouse. You will be informed automatically as soon as we have accepted the return and refunded the outstanding amount to the original means of payment. If your return does not comply with our returns policy, we will contact you by email. To check whether your return has reached our warehouse, please use the DHL tracking number you received when you posted your package. If you have not received a message from us within seven days, please contact our customer service immediately at customercare@oh-lovely-julie.com.

Further information can be found in the terms and conditions and the cancellation policy.

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